Privacy & Cookie Policy

1. Introduction

Renzo Consulting Limited ("Renzo Consulting", "we", "us", or "our") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website at renzoconsulting.com or engage with our services.

Renzo Consulting Limited is the data controller responsible for your personal data. We are registered in England and Wales.

2. Information we collect

We may collect the following types of personal data:

Information you provide to us

• Name, email address, phone number, and company name when you submit our contact form
• Details of the support or services you are enquiring about
• Any additional information you choose to share with us in messages or correspondence

Information collected automatically

• Technical data such as your IP address, browser type and version, operating system, and device type
• Usage data including pages visited, time spent on pages, and how you navigate through our website
• Referral data including the website or source that directed you to our site

3. How we use your information

We use your personal data for the following purposes:

• To respond to enquiries: When you contact us through our website, we use your details to respond to your enquiry and discuss how we can support you.
• To provide our services: If you engage us, we process your data as necessary to deliver our consultancy services.
• To improve our website: We use anonymised usage data to understand how visitors interact with our site and to improve the user experience.
• To comply with legal obligations: We may process your data where required by law or regulation.

4. Legal basis for processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as submitting a contact form.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our website and responding to enquiries, provided these interests do not override your rights.
• Contractual necessity: Where processing is necessary to perform a contract with you or to take pre-contractual steps at your request.
• Legal obligation: Where we are required to process your data to comply with a legal obligation.

5. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorised personnel only.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Sharing your data

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers: Trusted third parties who assist us in operating our website and delivering our services (e.g., hosting providers, email services). These parties are bound by data processing agreements and only process data on our behalf.
• Legal requirements: Where we are required to disclose your data by law, regulation, or legal process.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use

• Essential cookies: These are necessary for the website to function properly. They enable core features such as page navigation and access to secure areas. The website cannot function properly without these cookies.
• Analytics cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve the website experience.

Managing cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help pages.

8. Your rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request a copy of your data in a structured, commonly used format.
• Right to object: You can object to our processing of your data where we rely on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

9. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us:

• Email: hello@renzoconsulting.com
• Website: renzoconsulting.com